The fine print
The terms.
The fine print, written so you can read it. It's still the fine print.
Last updated: 30 October 2026
Who you're dealing with
Good Company Agency is a trading name of Three H Agency Pty Ltd as trustee for the Three H Agency Unit Trust, ABN 49 890 917 965. Contact: hello@goodcompanyagency.com.au.
These terms cover any work you book with us. When you pay your invoice, you're agreeing to them.
What you're buying
A one-off setup of your Instagram, plus any add-ons you choose. What's included depends on what you choose: The Tidy Up, or Fit for Company (You film it, We film it or From scratch). The details are on our website and on your invoice. If the two ever disagree, the invoice wins.
Some things happen inside your own accounts, like archiving old posts and linking your Facebook and Instagram. For those, we give you a step-by-step guide rather than doing it for you, unless we've agreed otherwise.
We don't manage your account after handover. We make it, you post it. (Want a hand scheduling it? Ask, and we'll quote.)
Price and payment
- Prices are fixed and listed on our website, plus GST.
- Travel outside 50 km of the Melbourne CBD is added before you pay, at the rates on our website. Anything further, or interstate, we quote first.
- You pay in full to book. We invoice you, and your spot is confirmed when the invoice is paid.
- Add-ons are paid when you add them.
- The price you pay is the price. No extra charges unless you ask for something that isn't included, and we'll quote that before we do it.
How long it takes
About 3 weeks from when you've paid and we've had our brief call. Often quicker.
Some of it depends on you: getting us footage, access to your accounts, and feedback. If we're waiting on you, the 3 weeks waits too. If a job sits waiting on you for more than 21 days, we'll send you a reminder, then hand over whatever's done and close it off.
Filming
We film it and From scratch include 2 hours of filming with our team, at a place and time we agree.
- You make sure we can get in, that it's safe to film, and that everyone on camera is OK with it.
- Need to move the shoot? Give us 48 hours' notice and it's free. With less notice, we may charge any travel costs we've already paid for, up to $150 + GST.
- Bad weather is the exception. If rain, wind or heat makes filming unsafe or unworkable, either of us can move the shoot at any time, free. We'll rebook it as soon as we can.
- If we have to move the shoot for any other reason, it's free for you too.
You film it: we send you a shot list and check your footage before we start. If it won't work, we'll tell you straight away. Then you can reshoot, switch to We film it and pay the difference, or cancel (see below).
Changes
You get 1 round of changes on the finished work. Tell us everything you want changed in one go. More rounds, or changes to something you've already approved, we'll quote first.
What we need from you
- Accurate information about your business.
- If we need access to your accounts, access the way we ask for it. We'd rather use Meta partner access than your password.
- Logos, photos and anything else you give us that you actually have the right to use.
- A check of the final posts before you put them up. You're the one posting, so you're responsible for what goes out. That includes any rules in your industry, such as licence numbers, insurance or financial services disclaimers.
Who owns what
Once you've paid in full, the finished posts, captions, templates and brand assets we make for you are yours to use however you like.
A few things to know:
- Some design elements, fonts and music come from Canva, Instagram or other libraries. They stay under those services' own licences.
- We keep our methods, processes and know-how. They're how we do the next job.
- Raw footage stays with us. If you want it, ask within 12 months of handover and we'll send what we have. After that, it's deleted.
- We may show the work, and your business name, in our portfolio and on our socials. If you'd rather we didn't, tell us before handover and we won't.
Our team
We use a small team of trusted designers, editors and filmmakers, some of them overseas. We're responsible for their work as if it were ours.
Cancelling and refunds
- Before your brief call: full refund.
- After the brief call, before we've started making anything: full refund, less $250 + GST for the time already spent.
- After filming, or once we've started making: no refund on the package. We'll finish the job, or hand over what's done if you'd rather stop.
- The Tidy Up upgrade credit: if you upgrade to Fit for Company within 60 days of paying for The Tidy Up, the $900 comes off.
None of this affects your rights under the Australian Consumer Law (see below).
What we don't promise
We'll make your Instagram look and read like the business people recommend. We can't promise a number of followers, likes or enquiries. That depends on you posting it, and on the algorithm, which nobody controls. (Including Meta, some days.)
We're also not responsible for what Meta, Google or LinkedIn do to accounts, including suspensions, outages or feature changes.
Your rights under the Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms takes those away.
Liability
As far as the law allows, our total liability for any job is limited to what you paid us for it. Where the Australian Consumer Law lets us, we limit it to doing the work again or refunding what you paid for it. We're not liable for indirect losses, such as lost business or lost profit.
Privacy
How we handle your information is in our privacy policy at goodcompanyagency.com.au/privacy.
If something goes wrong
Tell us first, at hello@goodcompanyagency.com.au. We'll try to sort it out properly before anyone thinks about lawyers.
The legal bits
- These terms are governed by the law of Victoria, Australia.
- If part of these terms doesn't hold up, the rest still applies.
- We may update these terms. The version on this page when you pay is the one that applies to your job.